If you have ever received the 1and1 Service Unavailable Message you’ll know they can be a pain in the ass. Most times they just go away after a few minutes. This means you had a temporary spike in traffic and one of their automatic monitoring processes shut you down temporarily.
I however, had this happen over 7 days ago, and it never went away. Every day my web properties are down, I lose $30 – $50 dollars. After about 3 days, and 6 calls, and one supervisor, I finally found out that because my site was getting so much traffic, they “moved” it to another part of their server, and decided to keep it off. I should seriously sue them for doing this without notice. At least if they had have told me, I’d have happily paid for a better hosting package and could have avoided the downtime.
With no end in sight, and multiple hang-ups, I made the switch to GoDaddy. Now there are errors with transferring my domains. 1and1 technical errors. God they are such idiots. Customer service has NO power. Everything and anything they need to “ticket” to another department.
“Thank you for contacting us. This e-mail is in relation to the “service unavailable” messages you are receiving on your domain names. Our administrators noticed that you were consuming a unusually large amount of memory on the server and slowing it down. You have since been moved to a different application pool and stopped for the moment. The log of the error message is below i suggest you investigate your scripts and see what is going on with them. Thank you for your patience in this matter.”