Comments on: 1and1 Corporate Headquarters Phone Number http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/ A technology blog about classic ASP and vbScript from the east coast Thu, 29 Dec 2011 15:49:36 +0000 hourly 1 By: Tom Walpole http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-3205 Tom Walpole Sat, 24 Dec 2011 18:43:59 +0000 http://www.robarspages.ca/?p=3#comment-3205 As of Dec. 24th, 2011 - everything on this thread about 1and1 is still true. you get what you pay for. As of Dec. 24th, 2011 – everything on this thread about 1and1 is still true.

you get what you pay for.

]]> By: carrie barber http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-3202 carrie barber Fri, 23 Dec 2011 06:27:30 +0000 http://www.robarspages.ca/?p=3#comment-3202 Go read this especially the last page http://www.webhostingtalk.com/showthread.php?t=689759 Go read this especially the last page

http://www.webhostingtalk.com/showthread.php?t=689759

]]> By: carrie barber http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-3201 carrie barber Fri, 23 Dec 2011 06:24:57 +0000 http://www.robarspages.ca/?p=3#comment-3201 Go sign up here against 1and1 http://www.1and1classaction.com/index.html?p=1 Go sign up here against 1and1

http://www.1and1classaction.com/index.html?p=1

]]> By: Paul Kastner http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-3165 Paul Kastner Fri, 29 Jul 2011 16:50:18 +0000 http://www.robarspages.ca/?p=3#comment-3165 I am extremely disappointed with 1and1 customer service! As a longtime 1and1 customer, I expected more help with a issue I just encountered. On Wednesday I discovered that one of my email boxes (the most important one) had not received incoming mail since Monday. My other email boxes worked just fine and I sent an email from one of them as a test. Not only was it not received, but it never bounced back as undeliverable. I called 1and1's customer service center. On the positive side, I did not have a long wait. I explained the issue to the service rep who went to my mailbox and was unsure of the issue. I specifically told her that for the first time I used the spam mail filter and asked if that could have caused the problem. She emphatically said no. She told me she would do something and to wait and hour. The next day I went to the mailbox and nothing had been fixed. So once again I called customer service and gave this representative the case number. He said there was nothing he could do as “it was sent to administration”. I asked what that meant, and he only repeated that it was with administration to fix and they would notify me. When I asked how long this would take, he had no idea. I was not satisfied with these responses, so I took it upon myself to eliminate all of the emails I had placed in the spam filter. What do you know! Once I did that I began receiving emails again! It would have saved me a great deal of grief, not to mention some important business related emails if the first representative had some idea what she was talking about. By the way, I have yet to receive any news from “administration”. And as I test, I entered one email address to the span filter and guess what? Even just one blocked all my incoming emails to that box. As I first said, I am extremely disappointed with 1and1! I am extremely disappointed with 1and1 customer service! As a longtime 1and1 customer, I expected more help with a issue I just encountered. On Wednesday I discovered that one of my email boxes (the most important one) had not received incoming mail since Monday. My other email boxes worked just fine and I sent an email from one of them as a test. Not only was it not received, but it never bounced back as undeliverable.
I called 1and1′s customer service center. On the positive side, I did not have a long wait. I explained the issue to the service rep who went to my mailbox and was unsure of the issue. I specifically told her that for the first time I used the spam mail filter and asked if that could have caused the problem. She emphatically said no. She told me she would do something and to wait and hour.
The next day I went to the mailbox and nothing had been fixed. So once again I called customer service and gave this representative the case number. He said there was nothing he could do as “it was sent to administration”. I asked what that meant, and he only repeated that it was with administration to fix and they would notify me. When I asked how long this would take, he had no idea.
I was not satisfied with these responses, so I took it upon myself to eliminate all of the emails I had placed in the spam filter. What do you know! Once I did that I began receiving emails again! It would have saved me a great deal of grief, not to mention some important business related emails if the first representative had some idea what she was talking about.
By the way, I have yet to receive any news from “administration”. And as I test, I entered one email address to the span filter and guess what? Even just one blocked all my incoming emails to that box.
As I first said, I am extremely disappointed with 1and1!

]]> By: Forrest Gregg http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-3127 Forrest Gregg Fri, 18 Mar 2011 21:15:47 +0000 http://www.robarspages.ca/?p=3#comment-3127 I have been dealing with 1 and 1 trying to transfer my acct to godaddy.com and what a nightmare. For the last two weeks I have been dealing with support, transfers and customer service individuals. They have escalated my concerns and to date, the only escalation has been my blood pressure. All 14 days have been spent trying to get an authorization code to simply release me from this hosting provider. Without question, the most time consuming and horrible experience I have had professionally. I will make it a point to share my experience with everyone so that no one has to experience the same. I have been dealing with 1 and 1 trying to transfer my acct to godaddy.com and what a nightmare. For the last two weeks I have been dealing with support, transfers and customer service individuals. They have escalated my concerns and to date, the only escalation has been my blood pressure. All 14 days have been spent trying to get an authorization code to simply release me from this hosting provider. Without question, the most time consuming and horrible experience I have had professionally. I will make it a point to share my experience with everyone so that no one has to experience the same.

]]> By: John Davis http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-3126 John Davis Fri, 04 Mar 2011 04:19:50 +0000 http://www.robarspages.ca/?p=3#comment-3126 On SUNDAY requested mail server change - completed 4 hours later. BUT there is a "bug" in their DNS protocol which prevents the issue from closing, therefore no other changes can be made (wanted to do a name server change and get further away from these people). Daily calls to support have proven worthless, "escalations" have done nothing. And whicl I wait for another week to pass I am losing money on my ecommerce site since I can't transfer it. What a HORRIBLE company. Poor English, support by menu, refuses to refer to supervisor, doesnt answer any emails, etc. I can;t say how miserable their customer service is - it is NOT a bargain to be stuck with these people. On SUNDAY requested mail server change – completed 4 hours later. BUT there is a “bug” in their DNS protocol which prevents the issue from closing, therefore no other changes can be made (wanted to do a name server change and get further away from these people). Daily calls to support have proven worthless, “escalations” have done nothing. And whicl I wait for another week to pass I am losing money on my ecommerce site since I can’t transfer it. What a HORRIBLE company. Poor English, support by menu, refuses to refer to supervisor, doesnt answer any emails, etc. I can;t say how miserable their customer service is – it is NOT a bargain to be stuck with these people.

]]> By: Dean Sullinger http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-3125 Dean Sullinger Wed, 02 Mar 2011 18:13:48 +0000 http://www.robarspages.ca/?p=3#comment-3125 I've got one for you. I have no filtering setup on any of our email account's, yet email from a specific political website that is VERY well known has all of a sudden started showing up filtered as SPAM. I've tried contacting them on this to just be ran around and eventually nothing done. Nice of them to take a political view and ram it on myself and all our email accounts. I’ve got one for you. I have no filtering setup on any of our email account’s, yet email from a specific political website that is VERY well known has all of a sudden started showing up filtered as SPAM. I’ve tried contacting them on this to just be ran around and eventually nothing done. Nice of them to take a political view and ram it on myself and all our email accounts.

]]> By: USMarine http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-3121 USMarine Thu, 10 Feb 2011 18:46:23 +0000 http://www.robarspages.ca/?p=3#comment-3121 I have to say 1&1 internet hosting company SUCKS! They sent me an invoice 2 months ago. I immediately replied from the same email address telling them it’s not my charges and they need to cancel the service and issue me the credit. 2 months later, I am still calling them; sending them emails and nothing has been resolved. Their customer service people have been rude and hung up on my several times. I talked to Michael in their fraud department who was rude and very unhelpful. I talked to Victoria who hung up on me. With all the guarantees on their websites, they are still big fraud. I would never recommend them. As the matter of fact, anyone who is reading this should think twice before opening an account with these crooks. I have to say 1&1 internet hosting company SUCKS! They sent me an invoice 2 months ago. I immediately replied from the same email address telling them it’s not my charges and they need to cancel the service and issue me the credit. 2 months later, I am still calling them; sending them emails and nothing has been resolved. Their customer service people have been rude and hung up on my several times. I talked to Michael in their fraud department who was rude and very unhelpful. I talked to Victoria who hung up on me.
With all the guarantees on their websites, they are still big fraud. I would never recommend them. As the matter of fact, anyone who is reading this should think twice before opening an account with these crooks.

]]> By: Tina http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-3106 Tina Fri, 08 Oct 2010 02:19:49 +0000 http://www.robarspages.ca/?p=3#comment-3106 A few hours ago I submitted several pieces of vital info. that would prove useful to your visitors. Namely, I provided the location of the Corp. HQ., which is in Germany. Therefore, if you are truly trying to assist these bewildered 1&1.com users, why did you delete the post? I will continue to research and get the info. to individuals who really want to remedy this problem. A few hours ago I submitted several pieces of vital info. that would prove useful to your visitors. Namely, I provided the location of the Corp. HQ., which is in Germany. Therefore, if you are truly trying to assist these bewildered 1&1.com users, why did you delete the post? I will continue to research and get the info. to individuals who really want to remedy this problem.

]]> By: Tina http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-3105 Tina Thu, 07 Oct 2010 21:57:23 +0000 http://www.robarspages.ca/?p=3#comment-3105 Update: All of the background for 1and1, their affiliation with the EPA, www.b-e-f.org, their Lawrence, KS data center, etc. is available with the following search: 1and1 corporate office Germany United Internet AG is a German Internet services company. With 2.91 million DSL customer contracts, it is a leading ISP in Germany.[2] It is headquartered in Montabaur, Rhineland-Palatinate.[3] Since 2003 it is listed on the TecDAX. United Internet operates its own Internet backbone with computer clusters at several Internet exchange points (DE-CIX, INXS, AMS-IX, LINX).[4] In July 2008 United Internet AG acquired a 30% stake in Jimdo GmbH.[5] United Internet AG´s subsidiary 1&1 Internet AG acquired the DSL business from freenet AG for EUR 123 million in May 2009.[6] [edit] Assets GMX Mail Mail.com Web.de 1&1 Internet Sedo SmartShopping SmartShoppingAds [edit] References 1.^ a b c d "Annual Report 2009". United Internet. http://presse.1und1.de/files/ui/portfolios/q42009e.pdf. Retrieved 5 September 2010. 2.^ "Telefonica O2 eyes Hansenet, United Internet - report". http://www.telecompaper.com/news/article.aspx?cid=662783. Retrieved 2008-03-24. 3.^ "Contact." United Internet. Retrieved on 7 May 2009. 4.^ "Web Hosting Provider, 1&1 Internet, Enlists Foundry’s NetIron XMR Multi-Services". http://www.webhostingtalk.com/news/web-hosting-provider-11-internet-enlists-foundrys-netiron-xmr-multi-services/. Retrieved 2009-03-24. 5.^ "United Internet AG acquires a minority stake in Jimdo GmbH." Thomson Reuters. July 8, 2008. Retrieved on May 1, 2009. 6.^ EANS-Adhoc: freenet AG / United Internet to acquire freenet´s DSL business July 26, 2009. retrieved on May 28, 2010. Still searching for a Corp. Phone # Update: All of the background for 1and1, their affiliation with the EPA, http://www.b-e-f.org, their Lawrence, KS data center, etc. is available with the following search:
1and1 corporate office Germany

United Internet AG is a German Internet services company. With 2.91 million DSL customer contracts, it is a leading ISP in Germany.[2] It is headquartered in Montabaur, Rhineland-Palatinate.[3] Since 2003 it is listed on the TecDAX.

United Internet operates its own Internet backbone with computer clusters at several Internet exchange points (DE-CIX, INXS, AMS-IX, LINX).[4]

In July 2008 United Internet AG acquired a 30% stake in Jimdo GmbH.[5]

United Internet AG´s subsidiary 1&1 Internet AG acquired the DSL business from freenet AG for EUR 123 million in May 2009.[6]

[edit] Assets
GMX Mail
Mail.com
Web.de
1&1 Internet
Sedo
SmartShopping
SmartShoppingAds
[edit] References
1.^ a b c d “Annual Report 2009″. United Internet. http://presse.1und1.de/files/ui/portfolios/q42009e.pdf. Retrieved 5 September 2010.
2.^ “Telefonica O2 eyes Hansenet, United Internet – report”. http://www.telecompaper.com/news/article.aspx?cid=662783. Retrieved 2008-03-24.
3.^ “Contact.” United Internet. Retrieved on 7 May 2009.
4.^ “Web Hosting Provider, 1&1 Internet, Enlists Foundry’s NetIron XMR Multi-Services”. http://www.webhostingtalk.com/news/web-hosting-provider-11-internet-enlists-foundrys-netiron-xmr-multi-services/. Retrieved 2009-03-24.
5.^ “United Internet AG acquires a minority stake in Jimdo GmbH.” Thomson Reuters. July 8, 2008. Retrieved on May 1, 2009.
6.^ EANS-Adhoc: freenet AG / United Internet to acquire freenet´s DSL business July 26, 2009. retrieved on May 28, 2010.

Still searching for a Corp. Phone #

]]> By: Tina http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-3104 Tina Thu, 07 Oct 2010 21:19:34 +0000 http://www.robarspages.ca/?p=3#comment-3104 After signing up for one of the 1and1 great promos, I too am stuck with the services of this poorly operated company. During one of my countless conversations with a Cust. Rep., someone disclosed to me that the Parent company is German(y)-based. This could speak to their total disregard for the BBB or FTC. I hope this is helpful and that the Parent company has simply been unaware of the disasterous way someone else has been conducting business in the USA; And makes major changes, i.e., New USA Tech Support Team. I have included my phone number to be counted as a witness (I mean victim) to the many business scam of 1&1.com. Thanks. After signing up for one of the 1and1 great promos, I too am stuck with the services of this poorly operated company.
During one of my countless conversations with a Cust. Rep., someone disclosed to me that the Parent company is German(y)-based. This could speak to their total disregard for the BBB or FTC.
I hope this is helpful and that the Parent company has simply been unaware of the disasterous way someone else has been conducting business in the USA; And makes major changes, i.e., New USA Tech Support Team.
I have included my phone number to be counted as a witness (I mean victim) to the many business scam of 1&1.com.
Thanks.

]]> By: Afshin http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-3100 Afshin Sun, 26 Sep 2010 09:37:01 +0000 http://www.robarspages.ca/?p=3#comment-3100 Two of our domains with 1and1 from the 30+ domains we currently have with them were transferred to another provider. 1and1.com decided to bill us anyway. They always do this and we have to remember to email them to credit it. but this last time they are claiming that the domain was not transferred before the due date which I believe is wrong per the registrar details. So we decided to dispute the charge with the credit card company (VISA) on September 7th. So today we received a blackmail email from 1and1 that if we dont sign a form they attached to authorize the original charge of $17.98 plus an additional $20 charge back fee they will lock our account and I guess take over all of our domains. As of now we don't have access to any of the domains. I called Bank of America VISA they said they have never heard of a business doing this sort of blackmail but could not advise me what to do and told me to seek a lawyer instead. After doing some research I was told to make a complaint with ICANN and we did, so we are waiting for a reply back. Please let me know if this is legal and/or the right way of handling this situation. If anyone reading this is a lawyer and want's to get involved please get a hold of us by this form: http://www.aatechdesign.com/contact.html Any other ideas you might have would be appreciated. Thank you in advance. Two of our domains with 1and1 from the 30+ domains we currently have with them were transferred to another provider. 1and1.com decided to bill us anyway. They always do this and we have to remember to email them to credit it. but this last time they are claiming that the domain was not transferred before the due date which I believe is wrong per the registrar details.

So we decided to dispute the charge with the credit card company (VISA) on September 7th. So today we received a blackmail email from 1and1 that if we dont sign a form they attached to authorize the original charge of $17.98 plus an additional $20 charge back fee they will lock our account and I guess take over all of our domains. As of now we don’t have access to any of the domains.

I called Bank of America VISA they said they have never heard of a business doing this sort of blackmail but could not advise me what to do and told me to seek a lawyer instead.

After doing some research I was told to make a complaint with ICANN and we did, so we are waiting for a reply back.

Please let me know if this is legal and/or the right way of handling this situation.

If anyone reading this is a lawyer and want’s to get involved please get a hold of us by this form: http://www.aatechdesign.com/contact.html

Any other ideas you might have would be appreciated.

Thank you in advance.

]]> By: adrian brookes http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-3099 adrian brookes Sat, 18 Sep 2010 03:33:55 +0000 http://www.robarspages.ca/?p=3#comment-3099 I have been using 1and1 as a registrar and pointing domains from there to my servers. Was happy for 3 years. Then I had a problem with a domain not pointing properly. Nightmare of lack of tech support. What a waste of time. I'm starting to transfer my domains to another registrar now. Goodbye 1and1. Adrian I have been using 1and1 as a registrar and pointing domains from there to my servers.

Was happy for 3 years. Then I had a problem with a domain not pointing properly. Nightmare of lack of tech support. What a waste of time.

I’m starting to transfer my domains to another registrar now. Goodbye 1and1.

Adrian

]]> By: admin http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-3079 admin Wed, 14 Jul 2010 04:55:23 +0000 http://www.robarspages.ca/?p=3#comment-3079 Mike, what a nightmare. I can't believe the collection agencies even bother with collections that small. How much could they really be making from that. Pathetic. What has to happen, I think, is an attorney general inquiry must be done on 1and1 billing practices, and what I feel is false/misleading marketing 1&1 corporate headquarters marketing team. I mean, They are literally the worst company I've ever dealt with. Worse that my cell phone provider, worse than my mechanic, and they are horrible. Mike, what a nightmare. I can’t believe the collection agencies even bother with collections that small. How much could they really be making from that. Pathetic.

What has to happen, I think, is an attorney general inquiry must be done on 1and1 billing practices, and what I feel is false/misleading marketing 1&1 corporate headquarters marketing team.

I mean, They are literally the worst company I’ve ever dealt with. Worse that my cell phone provider, worse than my mechanic, and they are horrible.

]]> By: Mike Kay http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-3078 Mike Kay Tue, 13 Jul 2010 20:45:35 +0000 http://www.robarspages.ca/?p=3#comment-3078 Just got a call from collections I owe 48 dollars from two years ago. I spoke to a supervisor the same one that still works there... Sad he cant get a real job other than a call company... That aside, I was with them before that for years and provided so much indirect referral to them and they wouldn't let it go. I hope that whole company goes bankrupt, If I lived in the states I would drive to corporate just to show them a piece of my mind. I own a fair sized company and 50 bucks... who cares! But its not about the money its about the principle!!! If anyone wants to contact me and start something up about the terrible customer service that apparently they are #1 in please do so. Mike Kay 519 721 8325 mike.kroutil@gmail.com CEO JayandTonyServices.com P.S. Never hosting through them AGAIN!!! Just got a call from collections I owe 48 dollars from two years ago. I spoke to a supervisor the same one that still works there… Sad he cant get a real job other than a call company… That aside, I was with them before that for years and provided so much indirect referral to them and they wouldn’t let it go. I hope that whole company goes bankrupt, If I lived in the states I would drive to corporate just to show them a piece of my mind. I own a fair sized company and 50 bucks… who cares! But its not about the money its about the principle!!! If anyone wants to contact me and start something up about the terrible customer service that apparently they are #1 in please do so.

Mike Kay
519 721 8325
mike.kroutil@gmail.com
CEO
JayandTonyServices.com

P.S. Never hosting through them AGAIN!!!

]]> By: Ed Wolfrum http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-3077 Ed Wolfrum Sun, 06 Jun 2010 21:37:54 +0000 http://www.robarspages.ca/?p=3#comment-3077 I just spent over an hour dealing with 1&1 tech support over e-mail blocking problem from incoming mails from WOW smtp dynamic IP servers to my 1&1 account. How many e-mails and potential business lost I will never know. Seems they block all dynamic IP addresses. At least that is what "Steven" their tech support guy said after waiting 48 minutes to get a straight answer. Results: Excuses, waste of my time and noting done. They treat all their customers with thinly disguised contempt!!! Count me in on any potential action against this SCAM company. They have NO idea of what customer service is! Edward Wolfrum, Ph.D. Contact: 248.544-1793 I just spent over an hour dealing with 1&1 tech support over e-mail blocking problem from incoming mails from WOW smtp dynamic IP servers to my 1&1 account. How many e-mails and potential business lost I will never know. Seems they block all dynamic IP addresses. At least that is what “Steven” their tech support guy said after waiting 48 minutes to get a straight answer. Results: Excuses, waste of my time and noting done. They treat all their customers with thinly disguised contempt!!! Count me in on any potential action against this SCAM company. They have NO idea of what customer service is!

Edward Wolfrum, Ph.D.

Contact: 248.544-1793

]]> By: Rob http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-3048 Rob Thu, 11 Mar 2010 15:58:32 +0000 http://www.robarspages.ca/?p=3#comment-3048 In response to all I have read....all I can say is add another to the pile. There is a major disconnect here! All puns intended! I can appreciate a company acting securely yet when CS,Tech Support and billing cannot get their act together to resolve an e-mail issue - c'mon! This has been happening since Sept 09. It is another case of developing "Temporary Turrets Syndrome" and trying not to unload the "F" Bomb while calling an arduous amount of times - like everyone has 10 hrs a month to "call us". In response to all I have read….all I can say is add another to the pile. There is a major disconnect here! All puns intended! I can appreciate a company acting securely yet when CS,Tech Support and billing cannot get their act together to resolve an e-mail issue – c’mon! This has been happening since Sept 09. It is another case of developing “Temporary Turrets Syndrome” and trying not to unload the “F” Bomb while calling an arduous amount of times – like everyone has 10 hrs a month to “call us”.

]]> By: Bob http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-3021 Bob Thu, 17 Dec 2009 21:15:15 +0000 http://www.robarspages.ca/?p=3#comment-3021 I have a problem with exchange hosting. 8 days. no resolution. tech support cannot help with anything so they escalate to the all-powerful "admins." The admins cannot speak to the unwashed masses - they respond by sending cryptic messages. I also spoke to "Burt" after leaving me on hold for 20 minutes I complained and he yelled "oh God" and hung up on me. What a disaster this company is. I have a problem with exchange hosting. 8 days. no resolution. tech support cannot help with anything so they escalate to the all-powerful “admins.” The admins cannot speak to the unwashed masses – they respond by sending cryptic messages. I also spoke to “Burt” after leaving me on hold for 20 minutes I complained and he yelled “oh God” and hung up on me.

What a disaster this company is.

]]> By: Larry Fuss http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-2505 Larry Fuss Wed, 22 Jul 2009 23:42:37 +0000 http://www.robarspages.ca/?p=3#comment-2505 1&1's tech support is the worst I have ever encountered. Everytime I call, I get someone who doesn't speak English as their first language. They don't listen to the problem, they just start offering useless advice from their script book ("clear your cookies", "reboot your computer", etc.) Their e-mail support is just as bad. Their replies are riddled with poor grammar and useless advise. If you have a continuing problem, they just stick their head in the sand and ignore you. After about the second time, the just quit replying. In one instance I got a reply that said "that's a problem with Web Site Builder that can't be fixed." Can't be fixed? If I'm paying for it, I expect it to work right. Guess it's time to change to Go Daddy. I would NEVER recommend 1&1 to anyone. 1&1′s tech support is the worst I have ever encountered. Everytime I call, I get someone who doesn’t speak English as their first language. They don’t listen to the problem, they just start offering useless advice from their script book (“clear your cookies”, “reboot your computer”, etc.) Their e-mail support is just as bad. Their replies are riddled with poor grammar and useless advise. If you have a continuing problem, they just stick their head in the sand and ignore you. After about the second time, the just quit replying. In one instance I got a reply that said “that’s a problem with Web Site Builder that can’t be fixed.” Can’t be fixed? If I’m paying for it, I expect it to work right. Guess it’s time to change to Go Daddy. I would NEVER recommend 1&1 to anyone.

]]> By: Howard http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-2224 Howard Sat, 11 Jul 2009 13:02:25 +0000 http://www.robarspages.ca/?p=3#comment-2224 Well, well, well... I am happy (although not really) to see that I am not alone in my issues with Done & Done. I first called to verify DNS settings for our server upgrade over 10 days. I asked to speak with someone on a higher level of support and who spoke English I could understand. The person I spoke with said they could handle it. 5 Days later, the net is still pointing to the old server. Meanwhile we are incurring fees from HostGator for having two dedicated servers, because dealing with dOne & dOne, our billing period had lapsed. We call 4 days ago, I'm told that what we were told on the first call was wrong....again I asked to speak to someone who I could understand....I call again the next day, I want to verify what I was told the day before was accurate and done properly...AGAIN...I'm on the phone with someone who "donta speaka no english" at least English which is comprehensible to the rest of us. I write a flaming letter to their so called support, get a reply with all this "we're going to get to the bottom of this" blah...blah. I just now issued an ultimatum, that if we don't get an adequate response today by 3pm...we are filing a complaint with ICANN, but many of you above have suggested some other good organizations with which to file complaints. Truthfully, I think I much prefer to use my skills in SEO and Internet marketing to make sure anyone thinking of doing business with them hears about out stories first. To anyone considering using 1&1 Hosting/1and1 Hosting/ One and One Hosting/ (good you've found us here) DONT! They have English speaking sales people, but once they get your contract, you will deal with a tech support team who reads a script and barely speaks English. Well, well, well… I am happy (although not really) to see that I am not alone in my issues with Done & Done. I first called to verify DNS settings for our server upgrade over 10 days. I asked to speak with someone on a higher level of support and who spoke English I could understand. The person I spoke with said they could handle it. 5 Days later, the net is still pointing to the old server. Meanwhile we are incurring fees from HostGator for having two dedicated servers, because dealing with dOne & dOne, our billing period had lapsed. We call 4 days ago, I’m told that what we were told on the first call was wrong….again I asked to speak to someone who I could understand….I call again the next day, I want to verify what I was told the day before was accurate and done properly…AGAIN…I’m on the phone with someone who “donta speaka no english” at least English which is comprehensible to the rest of us.

I write a flaming letter to their so called support, get a reply with all this “we’re going to get to the bottom of this” blah…blah. I just now issued an ultimatum, that if we don’t get an adequate response today by 3pm…we are filing a complaint with ICANN, but many of you above have suggested some other good organizations with which to file complaints.

Truthfully, I think I much prefer to use my skills in SEO and Internet marketing to make sure anyone thinking of doing business with them hears about out stories first.

To anyone considering using 1&1 Hosting/1and1 Hosting/ One and One Hosting/ (good you’ve found us here) DONT! They have English speaking sales people, but once they get your contract, you will deal with a tech support team who reads a script and barely speaks English.

]]> By: Alex http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-1237 Alex Tue, 19 May 2009 22:48:40 +0000 http://www.robarspages.ca/?p=3#comment-1237 I can see from all of this that I am certainly not alone and being a journalist, I am digging deeper. I have experienced multiple issues with this company, including bad technical support, off-shore non-native English speakers, repeted issues with the site, and when I wanted to cancel service have now been told I somehow was auto-renewed for another 2 years and can't get out of the contract...AND, to make matters worse (and believe me I am now going to friends at Wired magazine to sort this out since they wrote the original article that got me to try the service, they refuse to transfer my paid for owned domain name which I originally registered through another company and only pointed toward their site hosting service, which they then took over and now are insisting that they will not transfer the domain unless I sign another contract with them for the domain registrations. In effect they are trying to hold this dimain name hostage. I have started reading articles to the effect that they are "stealing domain names" and THIS I will not tolerate because it is in essence blackmail and I do not believe this is legal. SO...I AM going to now lodge a complaint with Consumer Reports and the FTC, I AM going to both Wired Magazine and Boing-Boing contatcs and I AM working ym way up the food chain through corporate research and sources to get to the top person there. I urge every one of you to get a hold of Consumer Reports and issue a complain and also with the FTC. The more people who speak out, the better chance to stop others from this type of extortion. I can see from all of this that I am certainly not alone and being a journalist, I am digging deeper. I have experienced multiple issues with this company, including bad technical support, off-shore non-native English speakers, repeted issues with the site, and when I wanted to cancel service have now been told I somehow was auto-renewed for another 2 years and can’t get out of the contract…AND, to make matters worse (and believe me I am now going to friends at Wired magazine to sort this out since they wrote the original article that got me to try the service, they refuse to transfer my paid for owned domain name which I originally registered through another company and only pointed toward their site hosting service, which they then took over and now are insisting that they will not transfer the domain unless I sign another contract with them for the domain registrations. In effect they are trying to hold this dimain name hostage. I have started reading articles to the effect that they are “stealing domain names” and THIS I will not tolerate because it is in essence blackmail and I do not believe this is legal.
SO…I AM going to now lodge a complaint with Consumer Reports and the FTC, I AM going to both Wired Magazine and Boing-Boing contatcs and I AM working ym way up the food chain through corporate research and sources to get to the top person there. I urge every one of you to get a hold of Consumer Reports and issue a complain and also with the FTC.
The more people who speak out, the better chance to stop others from this type of extortion.

]]> By: NIRANJAN MEHTA http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-1229 NIRANJAN MEHTA Wed, 29 Apr 2009 23:11:48 +0000 http://www.robarspages.ca/?p=3#comment-1229 1&1 is really very low level company, they are not cancelling my accounts, last I tried in February 2008, I canceled my all account with them, but some how they reactivate without my approval and keep on billing. they do not let me Cancell by writing letter, I cannot log in, they do not email me, my log in data, on which basis I can prove that I canceled my all account.some one told me to complain with Attorney General of PA and department of Justice. this company has very bad review on Internet. Stay away from them.go for godaddy.com, please guide me how to cancel my account. NM 1&1 is really very low level company, they are not cancelling my accounts, last I tried in February 2008, I canceled my all account with them, but some how they reactivate without my approval and keep on billing. they do not let me Cancell by writing letter, I cannot log in, they do not email me, my log in data, on which basis I can prove that I canceled my all account.some one told me to complain with Attorney General of PA and department of Justice. this company has very bad review on Internet. Stay away from them.go for godaddy.com,
please guide me how to cancel my account.

NM

]]> By: poopeepants http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-1226 poopeepants Mon, 27 Apr 2009 19:01:10 +0000 http://www.robarspages.ca/?p=3#comment-1226 1&1 is great, you guys are just retards... 1&1 is great, you guys are just retards…

]]> By: JIM INGERSOLL http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-1219 JIM INGERSOLL Fri, 17 Apr 2009 03:37:51 +0000 http://www.robarspages.ca/?p=3#comment-1219 I have dealt with 6 individuals. 4 of them call center agents. 2 separate so-called "Tech support supervisors". NOTHING has worked. When my original IT company rep set up the domains he left us NO password information. We re-located our office and now our companies are shut down for the last 48 hours because we cannot even get them to change to a working e-mail on our account profile so that we can re-set our password to re-set our IP addresses. I have filed a Better Business Bureau Complaint and also have filed a formal complaint with internic, which is the governing organization for ALL domains throughout the entire world. Furthermore, I run a legal services company within the account receivables firm management industry. They messed with the wrong individual. My legal counsel will be filing a legal suit against 1and1 for their negligence in handling my company domains. I have dealt with 6 individuals. 4 of them call center agents. 2 separate so-called “Tech support supervisors”. NOTHING has worked. When my original IT company rep set up the domains he left us NO password information. We re-located our office and now our companies are shut down for the last 48 hours because we cannot even get them to change to a working e-mail on our account profile so that we can re-set our password to re-set our IP addresses. I have filed a Better Business Bureau Complaint and also have filed a formal complaint with internic, which is the governing organization for ALL domains throughout the entire world. Furthermore, I run a legal services company within the account receivables firm management industry. They messed with the wrong individual. My legal counsel will be filing a legal suit against 1and1 for their negligence in handling my company domains.

]]> By: victorseo http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-539 victorseo Sun, 16 Nov 2008 01:58:49 +0000 http://www.robarspages.ca/?p=3#comment-539 Andreas Gauger 1&1 Internet Inc. 701 Lee Rd. Suite 300 Chesterbrook PA. 19087 +1.8774612631 +1.6105601501 hostmaster@oneandone.com Andreas Gauger
1&1 Internet Inc.
701 Lee Rd.
Suite 300
Chesterbrook PA. 19087

+1.8774612631
+1.6105601501
hostmaster@oneandone.com

]]> By: Alan Bechtold http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-538 Alan Bechtold Thu, 13 Nov 2008 14:57:37 +0000 http://www.robarspages.ca/?p=3#comment-538 I have a different problem -- with 1&1 domains. They say two domains I purchased through a different account (we were trying to transfer them to the corporate account) are being "held" for "collections." It seems they "notified" me that my autobilling was past due by email. NO email ever arrived on my servers (I run my own servers) from them about such a bill. They refuse to show me an email but meanwhile, on two domains I wanted very badly and would have gladly paid for had I been notified, they've turned the matter over to collections and now demand an ADDITIONAL $40 to release them. So they dinged my credit for lack of proper notification, claiming their agreement states I agree to be notified by email -- the most unreliable communications method today. I mean -- two domains. What was the bill? $20? And everyone watch out for GoDaddy, too. If they even "think" you're spamming (i.e. ONE complaint from someone even if they SUBSCRIBE to hear from you), they "investigate" and FREEZE your domain until you're proven innocent. If you prove you're innocent (we did), they charge you a $250 "incident" fee anyway. I didn't pay the fee -- I moved my domains to 1&1. Their excuse for email notification only? "We're a green company." I asked did they ever hear of the phone and do they have my number?" Yes -- they did. That's not the issue. Bad business!!! I have a different problem — with 1&1 domains. They say two domains I purchased through a different account (we were trying to transfer them to the corporate account) are being “held” for “collections.” It seems they “notified” me that my autobilling was past due by email. NO email ever arrived on my servers (I run my own servers) from them about such a bill. They refuse to show me an email but meanwhile, on two domains I wanted very badly and would have gladly paid for had I been notified, they’ve turned the matter over to collections and now demand an ADDITIONAL $40 to release them.

So they dinged my credit for lack of proper notification, claiming their agreement states I agree to be notified by email — the most unreliable communications method today.

I mean — two domains. What was the bill? $20?

And everyone watch out for GoDaddy, too. If they even “think” you’re spamming (i.e. ONE complaint from someone even if they SUBSCRIBE to hear from you), they “investigate” and FREEZE your domain until you’re proven innocent. If you prove you’re innocent (we did), they charge you a $250 “incident” fee anyway.

I didn’t pay the fee — I moved my domains to 1&1.

Their excuse for email notification only? “We’re a green company.” I asked did they ever hear of the phone and do they have my number?” Yes — they did. That’s not the issue.

Bad business!!!

]]> By: Robert Green http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-534 Robert Green Mon, 27 Oct 2008 18:32:07 +0000 http://www.robarspages.ca/?p=3#comment-534 I am through! How about we file a class action law suit! We need to hit 'em where it hurts. Let's build a counter attack! They want to ignore us, let's go to CNN about this problem. Let's get Clark Howard on the issue! Anyone want to help me mount a fight? They have a great product but PISS POOR MANAGEMENT! The service is GREAT when it works, which it does for the most part, but HORRIBLE when it goes down! Will anyone fight with me? Robert Green 678.457.2844 www.DrRobertGreen.com r.green@DrRobertGreen.com or (assuming I will have to change over to goDaddy) greenro12002@yahoo.com I am through! How about we file a class action law suit! We need to hit ‘em where it hurts. Let’s build a counter attack! They want to ignore us, let’s go to CNN about this problem. Let’s get Clark Howard on the issue!

Anyone want to help me mount a fight? They have a great product but PISS POOR MANAGEMENT! The service is GREAT when it works, which it does for the most part, but HORRIBLE when it goes down!

Will anyone fight with me?

Robert Green
678.457.2844
http://www.DrRobertGreen.com
r.green@DrRobertGreen.com or (assuming I will have to change over to goDaddy)
greenro12002@yahoo.com

]]> By: sagit cohen http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-533 sagit cohen Wed, 22 Oct 2008 17:12:57 +0000 http://www.robarspages.ca/?p=3#comment-533 thanks for your response. problem is that my bill already went to collections and already impacted my credit. all this happened without my knowledge. i have been a loyal paying customer and my credit card expired and amex didn't automatically re assume this ongoing payment. 1 and 1 had a VERY old email and address associated with my account and apparently they tried (as well as the credit agency) to reach me with no success. it was total coincidence that i found out. if i pay the bill to collections, i am admitting to this fault, and my credit stays affected. i tried to explain this to 1 and 1 billing but they don't care...so now I am going through hoops to dispute this in alternate routes...nightmare... thanks for your response. problem is that my bill already went to collections and already impacted my credit. all this happened without my knowledge. i have been a loyal paying customer and my credit card expired and amex didn’t automatically re assume this ongoing payment. 1 and 1 had a VERY old email and address associated with my account and apparently they tried (as well as the credit agency) to reach me with no success. it was total coincidence that i found out. if i pay the bill to collections, i am admitting to this fault, and my credit stays affected. i tried to explain this to 1 and 1 billing but they don’t care…so now I am going through hoops to dispute this in alternate routes…nightmare…

]]> By: Richard http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-530 Richard Mon, 20 Oct 2008 22:07:54 +0000 http://www.robarspages.ca/?p=3#comment-530 I have a spurious billing issue with 1and1 internet. Has any one been successful getting a corporate contact number? Thanks I have a spurious billing issue with 1and1 internet. Has any one been successful getting a corporate contact number?
Thanks

]]> By: admin http://www.robarspages.ca/web-hosting/1and1-corporate-headquarters-phone-number/#comment-529 admin Fri, 17 Oct 2008 15:07:31 +0000 http://www.robarspages.ca/?p=3#comment-529 Sagit - I really do feel your pain. The best thing you can do for yourself, is just pay the bill. It's not worth screwing your credit for. If you find a corporate number, PLEASE let us know! Sagit – I really do feel your pain. The best thing you can do for yourself, is just pay the bill. It’s not worth screwing your credit for. If you find a corporate number, PLEASE let us know!

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