As the saga continues with my 1 and 1 hosting problems, I’ve ran through several fully charged batteries on my blackberry trying to get things straightened out. Some of that phone time was spent trying to get the phone number for the 1and1 corporate offices on Lee Road in PA. (This is where the sales team is, coincidentally.)
So I called the sales team (which is the number the tech support people give when you ask for head office) and was hung up on twice, and transferred back to tech support in the Philippines twice. I finally got a mature sales agent on the phone who basically admitted that the company was way to big to handle true tech issues in a timely manner.
Still no executive numbers. Even after an extensive search online. I did manage to get a 1&1 sales manager’s name and extension:
Burt – Sales Manager Supervisor, at Ext 2579 – I’ll be calling old burt tomorrow morning.
Again, I understand now that I got what I paid for.