Previously, I posted about the horrible customer experience I had with 1&1 corporation when they basically fired me as a customer when my sites became too popular for their shared hosting plan. All they had to do was inform me of the issue (before shutting my sites down with no notice or warning) and I’d have gladly shelled out for a dedicated server. Instead, and without any warning, I get a service unavailable message from 1&1. Beyond that, as I’m rushing to transfer all of my holdings out of that registrar, I encounter many error messages saying that there is a domain registration error from 1&1.
I’ve long since switched to godaddy, who has english speaking, United States based customer service, and they have blown my expectations out of the water.
Anyway, over a year after I switch, i get a promotional email from 1and1 marketing, showboating an offer of unlimited traffic. As vague as that is, i know it will mislead many customers into thinking that it means unlimited everything, when it does not!
When you talk about shared hosting, there are several factors:
- number of domains you can host (unlimited according to 1and1)
- number of GB of transfer per month This is what they are really saying is unlimited
- RAM/memory available – they don’t specify this for shared hosting, nor do they give a method for customer to monitor it. This is what will limit you before GBs of transfer does.
- CPU Time allowed – they don’t specify this for shared hosting, nor do they give a method for customer to monitor it. This is what will limit you before GBs of transfer does.
The last two, factors that you can not monitor yourself, and factors that are not called out in your “plan” are what will get you kicked off faster than any other factor (including non-payment). The idea is that you are on shared hosting, and you should use a proportionate amount of the two items – CPU Time and RAM/Memory.
My point is, the recent 1&1 ad is a deceptive marketing piece, and I call it nothing more than another scam by 1&1 ripoff web hosting.
Again, if anyone knows the direct phone numbers to any of the 1&1 corporate folks in the US, please post them below.